Making a Complaint, Compliment or Comment

Who can make  complaint?

A complaint can be made by anyone who is affected by the actions of South of Tyne and Wear Clinical Pathology Services It can also be made by someone acting on behalf of another person, with their consent.


When can a complaint be made?

It is important that you make your complaint as soon as possible after the event and usually within twelve months. This time limit can be extended if there are good reasons why the complaint could not be made sooner.


How to complain?

If you are in any way unhappy about the pathology service that you have received, the first step in many cases is to talk to the departmental manager (0191 445 6499). Most complaints are due in some way to a lack of communication. Many can be resolved quickly and easily by expressing your dissatisfaction.  If you would prefer to put your complaint in writing, you can make a formal or informal complaint


To make a formal complaint

Please click the link below which will take you to the Gateshead Health NHS Foundation Trust website and the complaints contact information.

Link to Formal Complaint Contact information


To make an informal complaint, compliment or comment

If you would like to make an informal complaint, compliment or comment you can contact the laboratory on 0191 4456499. If you would like to make this informal complaint in writing you can use our contact form.

Link to pathology contact form